Privacy Policy

1. Introduction

HERO CONTROL SYSTEMS Ltd ("we", "us", or "our") operates O'Sense and FieldSense (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.

By using O'Sense or FieldSense, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name, email address, and phone number
• Company name and business address
• Job title and department
• Login credentials (username and password)
• Payment and billing information

2.2 Location Data

FieldSense collects precise GPS location data to enable field tracking features. This includes:

• Real-time GPS coordinates during check-ins
• Location history during work hours
• Route data for optimization purposes

2.3 Photos and Media

When using FieldSense for photo documentation:

• Photos are embedded with GPS coordinates and timestamps
• Images are stored securely on our servers
• Photos are only accessible to authorized users in your organization

2.4 Usage Data

We automatically collect information about how you interact with our Services, including:

• Device type, operating system, and browser
• IP address and general location
• Features used and actions taken
• Error logs and performance data

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our Services
• Process transactions and send billing information
• Enable GPS tracking and route optimization features
• Generate reports for your organization
• Send important updates and notifications
• Improve and personalize user experience
• Detect and prevent fraud or security issues
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data only in these circumstances:

• Within Your Organization: Managers and administrators in your company can access employee location data and reports
• Service Providers: Trusted third parties who help us operate our Services (hosting, payment processing)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures to protect your data:

• SSL/TLS encryption for data in transit
• Encrypted storage for sensitive information
• Regular security audits and updates
• Access controls and authentication
• Secure data centers with physical security

While we strive to protect your information, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide Services. Specifically:

• Account data: Retained until account deletion
• Location history: Retained for 12 months by default
• Photos and documents: Retained until deleted by user or administrator
• Billing records: Retained for 7 years for legal compliance

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal obligations)
• Portability: Receive your data in a machine-readable format
• Withdraw Consent: Opt out of marketing communications
• Restrict Processing: Limit how we use your data

To exercise these rights, contact us using the information below.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze usage patterns
• Improve our Services

You can control cookies through your browser settings. Disabling cookies may affect functionality.

9. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.

10. International Data Transfers

Your data may be transferred to and processed in countries other than Zambia. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our Services after changes constitutes acceptance of the updated policy.