All of O'Sense

SalesOps

Every client, every deal, one pipeline.

Every client, deal and promise in one place. Find new customers in any Zambian town with LeadFinder, run your sales email and WhatsApp chats in SalesOffice, ask SIA what needs attention, and send quotations, invoices and receipts your customer can verify.

app.osense.io/dashboard/crm
B2B sales pipeline CRM listing clients with deal stage, priority and estimated revenue

What you get

What SalesOps does.

Every client on file

Company, phone, industry and contact details — searchable by name, email or industry rather than scrolling a chat.

Prospect any town

Pick a town and a kind of business — distributors, schools, clinics, farms, mines, hotels — and get up to 25 verifiable prospects. Tick the ones to keep; they land in the CRM with the duplicate check done.

Follow-ups written for you

AI composes the next message from the client's own last feedback, attaches the product photo you choose, and sends it on WhatsApp. The stage, priority and revenue you track feed Sales Intelligence.

LeadFinder

Find businesses that fit in any Zambian town, scored against your own questions, with the decision-maker and a drafted WhatsApp message. See LeadFinder.

SalesOffice

Your sales email on your own domain and your WhatsApp chats in one place, with SIA flagging what needs a reply today and what you promised.

Ask SIA

Ask about your sales in plain English and get an answer drawn only from records you can see, with a link to each one.

New in SalesOps

LeadFinder: customers you have not met yet.

Tell it what you sell and where. It does the research a salesperson would do for a week, and shows its working.

Scored leads, with the evidence.

Each business is read and scored from 0 to 100 against the questions you set. Every answer is Yes, Likely, No or Unknown, with one line of evidence and the page it came from. The first WhatsApp message is already drafted.

app.osense.io/dashboard/lead-finder
LeadFinder results for private schools in Lusaka: scored leads, evidence per question, the decision-maker and a drafted WhatsApp message
  • Any Zambian town and any kind of business: schools, clinics, farms, hardware shops, lodges, mines
  • The person who decides, named only where the business publishes it
  • Emails and numbers only from pages that were read; shared inboxes such as info@ are dropped
  • It sends nothing itself: you send from your own WhatsApp or from SalesOffice
app.osense.io/dashboard/lead-finder?tab=profile
The LeadFinder customer profile with what you sell, must-have questions, who decides and your pitch

One customer profile, every search.

Describe your best customer once. SIA sharpens it, you approve it, and every search by every salesperson uses it. Mark leads Good fit or Not a fit and SIA suggests improvements to the profile.

  • Must-have and nice-to-have questions
  • Who decides, in order of priority
  • Tenders: a daily watch of the Zambian e-GP portal, matched to what you sell
  • Visits: Hot leads laid out nearest next, with a printable brief per business
  • Everything LeadFinder does

SalesOffice and Ask SIA

Every conversation, and the promises inside it.

Customers write by email and WhatsApp. SalesOffice keeps both in one place and SIA reads them so nothing you promised is forgotten.

A sales team view showing which conversations need a reply today and which promises are due

Reply today, promises due.

Each company has a sales address on its own domain, plus its WhatsApp chats, in one inbox. SIA reads every email and chat and tells you whether it needs a reply today, what was promised by whom and by when, and what the next best step is.

  • Folders for Conversations, Reply today, Promises due, Unread, Follow-up, Sent and Drafts
  • A summary, the customer's mood, buying signals and objections for each thread
  • A reply drafted for you that is never sent automatically
  • Send a quotation, invoice, receipt or delivery note as an attached PDF in one click
  • Only people with SalesOps editor access can send
Client cards with conversion-likelihood rings and a recommended next step for each

Ask your sales a question.

Type what you want to know, such as which quotations are going cold or which clients owe us. Ask SIA answers from the records you are allowed to see and links to each one, so you can check it.

  • Plain English, no reports to build
  • Answers only from records you have permission to open
  • A morning brief: promises due, quotes going cold, overdue invoices, Hot leads and tender matches
  • Views for yourself, your team or everyone

Questions

SalesOps, answered.

What is SalesOps?

SalesOps is the sales part of O'Sense, business software for Zambia. It holds your clients and pipeline, finds new customers with LeadFinder, runs your sales inbox and WhatsApp chats in SalesOffice, answers questions about your sales with Ask SIA, and produces quotations, invoices, receipts and delivery notes that a customer can verify.

Can SalesOps find new customers for my business in Zambia?

Yes. LeadFinder searches any Zambian town for businesses that fit what you sell, scores each against your own questions, names the decision-maker where one is published and drafts the first WhatsApp message. It also watches government tenders on the ZPPA e-GP portal.

What is SalesOffice?

SalesOffice is where SalesOps handles conversations. Each company gets a sales email address on its own domain and sees its WhatsApp chats in the same place. SIA reads each email or chat and flags what needs a reply today, what you promised and when it is due, and drafts a reply. It never sends a reply by itself.

What is Ask SIA?

Ask SIA lets you ask questions about your sales in plain English, such as which quotations are going cold. It answers only from records you are allowed to see and links to each record it used.

Does SalesOps work with WhatsApp?

Yes. Follow-ups are drafted from the client's own last note and sent on WhatsApp after a person approves them. Recurring invoices go out on WhatsApp as a PDF. SalesOffice shows your company's WhatsApp chats next to its email.

Can I send quotations, invoices and receipts from SalesOps?

Yes. A quotation converts to an invoice, recording a payment makes the receipt, and delivery notes convert to delivery invoices. Each document carries a QR code that opens a public page where your customer can check it against your own record. "Send to client" opens the PDF attached in SalesOffice.

Is SalesOps a CRM for small business in Zambia?

Yes. Every client has a contact, industry, status, owner, notes, visits and an activity feed that brings together notes, quotes, invoices, WhatsApp and email. It suits distributors, schools, workshops, hardware shops and sales teams of two or two hundred.

How much does SalesOps cost?

Each O'Sense app is priced on its own per month, and the employee register is free with every plan. Current pricing is on request on WhatsApp.

app.osense.io/dashboard/crm
CRM client list with deal stage, priority, estimated revenue and last visit

Nothing goes quiet without you noticing.

Every account carries the date you last visited it. The ones drifting to the bottom of the list are exactly the ones worth a call this week.

  • Last visit recorded against every client
  • Filter by status or priority in one click
  • Search by name, contact, email or industry
  • Run separate pipelines for B2B and retail
O'Sense technicians meeting a client on site

Plan visits by who is actually nearby.

Your clients are not a list, they are a map. Plot every account by location and a day on the road stops being three trips across Lusaka to see people who are ten minutes apart.

  • Live map view of every client location
  • Plan a route by territory instead of memory
  • See visit history before you set off
  • Feeds the conversion scoring in Sales Intelligence, inside SalesOps
A town map with business pins beside a list of 25 verified prospects, three ticked to lodge into the CRM

Twenty-five prospects before the coffee is cold.

Choose Kitwe and "distributors" and O'Sense finds up to 25 real, verifiable businesses — with a phone, an address and whether they are open now. Nothing enters the CRM until a person ticks it; the ones you keep get the same duplicate check and audit row as a client typed in by hand.

  • Eleven kinds of business, every Zambian town
  • Verified against a live directory, not a scraped list
  • Lodged as prospects in your open pipeline with one click
  • Record a payment straight from the invoice — the receipt says PARTIAL until it is settled
An invoice carrying a QR code, and the public page showing the company's own record for that document

Documents your customer can check.

A customer holding a quotation or an invoice has had no way to tell it from one somebody typed up themselves. Every quotation, invoice, receipt and delivery note now carries a code that opens your own record for that document — who it is from and to, its number, date, total and standing.

  • The record is read live, so a document that was withdrawn says so and tells the holder not to pay it
  • Shows only what is already printed on their copy — never a line item, never a note, never your position
  • Same page a bank already sees for a MoneySense statement, so a checker recognises it
  • No verification address configured means no code at all, never a broken one
Three client cards with conversion-likelihood rings and a recommended next step for each

Sales Intelligence, built in.

Sales Intelligence Analytics is part of SalesOps, not a second system to buy. It reads the notes, visits and quotes your team already records, scores every open account for how close it is, and names the next step — so the week starts with the deals worth the drive.

  • Conversion likelihood per client, scored from that client's own record
  • The recommended next step, and a follow-up drafted from their last feedback
  • Sales team performance counted from real acts: clients added, notes, follow-ups, visits
  • Nothing estimated — work that cannot be attributed is not counted rather than guessed

Leads do not vanish. They get buried in WhatsApp — so O'Sense answers there.

A pipeline you can filter, sort and total is the difference between chasing the loudest customer and chasing the closest deal.

Stage & priority On every single account
25 prospects Found and verified per town
Last visit So nothing goes cold unseen

The rest of O'Sense

It all runs on one login.

SalesOps is one part of the system. Everything below shares the same customers, staff and stock.

Stop running your business from memory.

Launch O'Sense — the employee register is free with every plan — or message us on WhatsApp first if you have questions.

O'Sense is a subsidiary of HERO CONTROL SYSTEMS Ltd
Stand 34, Harrison Chongo Rd, Woodlands Extension, Lusaka, Zambia